Arcavia Home Care

Effective Date: January, 2023
Reviewed: January 15, 2025
Next Review: January, 2026

Arcavia Home Care is committed to treating
all individuals with dignity and respect and to providing equitable access to
our services, facilities, and information. We are dedicated to meeting the
accessibility needs of persons with disabilities in a timely manner and in
accordance with the Accessibility for Ontarians with Disabilities Act (AODA)
and applicable regulations.

Our Commitment

Arcavia Home Care will:

• Provide goods and services in a manner that respects the
  dignity and independence of persons with disabilities.
• Provide accessible information and communication upon request.
• Ensure accessibility is integrated into all areas of
  operations, including employment practices, service delivery, and
  communication.
• Meet the requirements of the Accessible Formats and
  Communication Supports under Sections 2, 3, and 25 of Ontario
  Regulation 187/22.

Accessible Formats and Communication

Upon request, we will provide or arrange
for the provision of accessible formats and communication supports in a timely
manner, at no additional cost. This includes service information, feedback
forms, and any publicly available documents.

Feedback Process

Arcavia Home Care welcomes feedback from
clients, visitors, and the public about our accessibility practices. Feedback
can be submitted:

• By phone: 4377478000
• By email: homecare@arcavia.ca
• In writing or in person at: 2910 South Sheridan Way, Oakville,
  ON, L6J 7L9

Accessible formats and communication
supports are available for the feedback process upon request.

Multi-Year Accessibility Plan

Arcavia Home Care – 2024 to 2029

Arcavia Home Care has developed this
Multi-Year Accessibility Plan to outline our strategy for identifying,
removing, and preventing barriers to accessibility in compliance with AODA and
the Connecting Care Act, 2019.

1. Training

We will ensure ongoing training is provided
to all employees, volunteers, and contractors on:

• AODA and the requirements of the Integrated Accessibility
  Standards Regulation (IASR)
• The Ontario Human Rights Code as it pertains to persons with
  disabilities
• Arcavia’s own accessibility policies

Timeline:
Ongoing, with training upon hire and annual refreshers.

2. Information and Communication

We will continue to ensure that all
public-facing documents, including policies, notices, and communications, are
available in accessible formats upon request.

Timeline:
Immediate and ongoing.

3. Website Accessibility

Arcavia Home Care’s website and web content
will conform to WCAG 2.0 Level AA standards as required under the AODA.

Planned Activities:

• Audit of current website content and layout for accessibility
  (by [Insert Date])
• Implement accessibility improvements as required (e.g., alt
  text, keyboard navigation, high-contrast text)
• Maintain accessible web practices for new content and updates

Timeline:
Full compliance by [Insert Date, if not already compliant]

4. Employment Practices

We will accommodate people with
disabilities throughout the employment lifecycle, including recruitment,
onboarding, performance management, and return-to-work processes.

Timeline: Immediate
and ongoing.

5. Review and Monitoring

This Multi-Year Accessibility Plan will be
reviewed and updated at least once every five years or as required to reflect
changes in accessibility standards and organizational practices.

For more information or to request
documents in an accessible format, please contact:

Accessibility Coordinator
Arcavia Home Care
Email: homecare@arcavia.ca
Phone: 4377478000